Refund Policy

The 30-day guarantee

Every paid PrivyDock plan (monthly, annual, or lifetime) comes with a 30-day, no-questions-asked refund. If you're unhappy for any reason within 30 days of your purchase date, we'll issue a full refund to the payment method you used.

How to request a refund

Email support@privydock.comfrom the email address associated with your purchase. Include your order number if you have it (we can look it up otherwise). You don't need to explain — a simple "please refund my PrivyDock purchase" is enough.

How long it takes

We process refund requests within one business day. Once issued, funds typically reach your card or bank within 5–10 business days, depending on your issuer.

Subscription renewals

You can cancel your subscription at any time from within the PrivyDock app (Settings → Subscription) or by emailing us. Cancelling stops future renewals — the current billing period continues until it ends. If an annual renewal surprises you, tell us within 30 days and we'll refund it in full.

After a refund

When a refund is processed, PrivyDock's paid features stop working on your Mac. You can still restore every hidden app — the restore feature always works, subscribed or not. This is a promise we make in our Terms of Service, not a courtesy.

Lifetime plans

Lifetime plans are refundable on the same 30-day terms. After 30 days, lifetime plans are non-refundable except where required by local consumer-protection law (e.g. EU/UK statutory withdrawal rights, which we honor in full).

Who processes the refund

Payments are handled by Paddle, our merchant of record. Refunds are issued through the same channel — PrivyDock does not hold your card details. Paddle sends a confirmation email when the refund is processed.

Still a "no"?

If you feel your refund request was wrongly denied (it shouldn't be — our default is yes), reply to any email from us and ask for escalation. We'll review it personally within two business days.