Refund Policy

The 30-day guarantee

Every paid PrivyDock license comes with a 30-day, no-questions-asked refund. If you're unhappy for any reason within 30 days of your purchase date, we'll issue a full refund to the payment method you used.

How to request a refund

Email [email protected] from the email address associated with your purchase. Include your order number if you have it (we can look it up otherwise). You don't need to explain — a simple "please refund my PrivyDock purchase" is enough.

How long it takes

We process refund requests within one business day. Once issued, funds typically reach your card or bank within 5–10 business days, depending on your issuer.

What counts as the purchase date

The 30-day refund window starts on the date Paddle marks the transaction as completed. If local consumer law gives you a longer or different mandatory right, we will honor that law.

One-time purchases

PrivyDock's current launch offer is a one-time perpetual license, so there are no recurring renewals to cancel. If we introduce additional pricing later, we'll update this page before those plans go live.

After a refund

When a refund is processed, PrivyDock's paid features stop working on your Mac. You can still restore every hidden app — the restore feature always works, licensed or not. This is a promise we make in our Terms of Service, not a courtesy.

After 30 days

After 30 days, perpetual licenses are non-refundable except where required by local consumer-protection law (for example EU or UK statutory withdrawal rights, which we honor in full).

Abuse and chargebacks

We reserve the right to refuse refund abuse, fraud, or repeated purchases intended to avoid paying for the app. If you have a payment issue, contact us first so we can fix it quickly.

Who processes the refund

Payments are handled by Paddle, our merchant of record. Refunds are issued through the same channel — PrivyDock does not hold your card details. Paddle sends a confirmation email when the refund is processed.

Still a "no"?

If you feel your refund request was wrongly denied (it shouldn't be — our default is yes), reply to any email from us and ask for escalation. We'll review it personally within two business days.